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Secrets To Pass ServiceNow CIS-HAM Exam Successfully And Effectively

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ServiceNow Certified Implementation Specialist - Hardware Asset Management Sample Questions (Q126-Q131):

NEW QUESTION # 126
A user's broken laptop is replaced via an incident. Upon completion, the Incident Management application triggers the swap/replace asset task. Which fields are automatically updated in the associated asset record?
(Choose three.)

A. Related CI record
B. Disposal information
C. Software allocations
D. Maintenance contracts
E. Depreciation values

Answer: A,C,D

NEW QUESTION # 127
Winch role allows you to allocate a resource?

A. business_stakertolder
B. resource_manager
C. resource_user
D. it_project_user

Answer: B

Explanation:
According to the ServiceNow Hardware Asset Management documents, the role that allows you to allocate a resource is the resource_manager role1.
The resource_manager role is a role that grants the user the ability to manage resources, such as hardware assets, consumables, and stockrooms, and to perform tasks related to resource allocation, reservation, transfer, and audit1.
The other roles that are not the correct answer are:
A) resource_user: This is a role that grants the user the ability to view and request resources, such as hardware assets and consumables, from the service catalog or the mobile app2.
B) it_project_user: This is a role that grants the user the ability to view and participate in IT projects, such as hardware asset refresh projects, and to track the progress, costs, and risks of the projects3.
C) business_stakeholder: This is a role that grants the user the ability to view and provide feedback on the business services and outcomes that are supported by the IT assets and resources4. Reference:
1: Resource Manager Role
2: Resource User Role
3: IT Project User Role
4: Business Stakeholder Role

NEW QUESTION # 128
What is included in the total cost of ownership? (Choose two.)

A. Original cost
B. Depreciation expense
C. Operational expense
D. Delivery cost

Answer: A,C

Explanation:
The total cost of ownership (TCO) is a financial estimate that measures the direct and indirect costs of owning and operating an asset over its entire lifecycle. The TCO includes the following components:
Original cost: This is the initial purchase price of the asset, which may include taxes, fees, shipping, and installation costs. The original cost is also known as the acquisition cost or the capital expense.
Operational expense: This is the ongoing cost of maintaining and using the asset throughout its lifecycle, which may include repair, upgrade, maintenance, support, energy, consumables, and disposal costs. The operational expense is also known as the operating expense or the opex.
Depreciation expense: This is the reduction in the value of the asset over time due to wear and tear, obsolescence, or market changes. The depreciation expense is also known as the depreciation cost or the depreciation charge.
Delivery cost: This is the cost of transporting the asset from the supplier to the buyer, which may include freight, insurance, customs, and handling fees. The delivery cost is also known as the shipping cost or the transportation cost.
The TCO can be calculated by adding the original cost, the operational expense, and the depreciation expense, and subtracting the delivery cost. Alternatively, the TCO can be calculated by multiplying the annual cost of ownership by the expected lifespan of the asset.
Reference:
Hardware Asset Management - ServiceNow, which provides a data sheet with the key capabilities and benefits of the Hardware Asset Management application, including the ability to track the total cost of ownership of assets.
Hardware Asset Management - Customer Success - ServiceNow, which provides a success map that outlines the processes and best practices for implementing, running, and optimizing the Hardware Asset Management applications, based on the Capability Blueprint framework.
[Total Cost of Ownership (TCO) - Investopedia], which explains the concept and calculation of the total cost of ownership, and why it is important for business decision making.

NEW QUESTION # 129
What critical information should be tracked for your contracts? (Choose two.)

A. What assets each contract covers
B. What each contract costs
C. Who purchased the assets
D. What needs to be cancelled

Answer: A,B

Explanation:
Explanation
According to the ServiceNow Hardware Asset Management overview document1, contracts are records that define the terms and conditions for the acquisition, maintenance, or disposal of assets1. They can include information such as vendor, start date, end date, cost, and renewal options1.
According to the ServiceNow Data Sheet on Contract and Renewal Management2, some of the critical information that should be tracked for contracts are2:
What each contract costs: This information helps users to monitor and optimize the total cost of ownership (TCO) of their assets, as well as to plan and budget for future contract renewals or negotiations2.
What assets each contract covers: This information helps users to identify and manage the assets that are under contract, such as software licenses, hardware devices, or enterprise assets2. It also helps users to align their asset investments to their business outcomes and avoid penalties or service disruptions2.
The other options are not critical information that should be tracked for contracts. Who purchased the assets and what needs to be cancelled are not relevant to the contract management process, as they do not affect the contract terms, conditions, or performance2.
References:
1: Hardware Asset Management overview - ServiceNow - Now Support
2: Contract and renewal management - ServiceNow

NEW QUESTION # 130
Which single view of the Hardware Asset Workspace provides a consolidated set of quick links to manage model normalization, asset requests, transfer orders, stock orders, refresh requests, and disposal orders?

A. Procurement
B. Inventory
C. Hardware asset overview
D. Asset estate
E. Asset operations

Answer: C

NEW QUESTION # 131
......

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Secrets To Pass ServiceNow CIS-HAM Exam Successfully And Effectively

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ServiceNow Certified Implementation Specialist - Hardware Asset Management Sample Questions (Q126-Q131):

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