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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q516-Q521):

NEW QUESTION # 516
A user reports that the text on their monitor is too small, making it hard to read. What should the technician instruct the user to adjust in the Windows display settings to improve readability without changing the screen resolution?

A. Modify the screen resolution to a lower setting
B. Change the color profile of the display
C. Adjust the display scaling to a higher percentage
D. Decrease the refresh rate of the monitor

Answer: C

Explanation:
Correct Answer. B. Adjust the display scaling to a higher percentage Increasing the display scaling in Windows enhances the size of text, icons, and other items without altering the screen resolution, which can help improve readability for the user.
Option A is incorrect. Changing the resolution might make items larger but can also reduce the sharpness and clarity of the display.
Option C is incorrect. Altering the color profile affects colors but does not impact the size of text and icons.
Option D is incorrect. The refresh rate impacts the smoothness of motion on the screen and does not influence the size of display elements.

NEW QUESTION # 517
A graphic designer finds that their graphics software crashes frequently. What step should they take using Activity Monitor to help diagnose the problem?

A. Force quit all applications to free up system resources
B. Reinstall all graphic drivers
C. Monitor the CPU and memory usage of the software via Activity Monitor before it crashes
D. Reset the System Management Controller (SMC)

Answer: C

Explanation:
Correct Answer. A. Monitor the CPU and memory usage of the software via Activity Monitor before it crashes Monitoring the CPU and memory usage can provide insights into whether the software is consuming too many resources, which may be leading to crashes, helping diagnose stability issues with the application.
Option B is incorrect as force quitting all applications is excessive and may disrupt other work without addressing the specific cause of the crashes Option C is incorrect as reinstalling graphic drivers is speculative and may not be related to the actual problem Option D is incorrect because resetting the SMC is generally for hardware-related issues and unlikely to solve software stability problems

NEW QUESTION # 518
A network administrator notices unusual network traffic patterns resembling a trusted external system.
What is the most likely explanation for this observation?

A. A network congestion issue
B. An internal system update
C. Legitimate traffic from a new source
D. A spoofing attack mimicking the trusted system

Answer: D

Explanation:
Correct Answer. C. A spoofing attack mimicking the trusted system Spoofing attacks often involve the creation of traffic that appears to come from trusted, legitimate sources to deceive systems or individuals into granting access or revealing confidential information.
Option A is incorrect because network congestion typically does not mimic specific trusted systems.
Option B is incorrect as internal updates would be documented and known to administrators, and would not mimic external systems.
Option D is incorrect because new legitimate traffic sources would likely be communicated to network administrators beforehand and would not typically mimic existing trusted systems.

NEW QUESTION # 519
What actions can help resolve overheating in a laptop? (Choose two)

A. Closing unnecessary background applications
B. Lowering screen brightness
C. Increasing the battery charge
D. Using a cooling pad

Answer: A,D

NEW QUESTION # 520
During a support call, a technician is asked for their login credentials to troubleshoot an issue faster.
How should the technician respond?

A. Refuse to share any credentials and report the request to the IT security team
B. Offer to create a temporary password and share that instead
C. Ask the caller to send an official email request for audit purposes
D. Share the credentials since the request appears to come from within the company

Answer: A

Explanation:
Correct Answer. B. Refuse to share any credentials and report the request to the IT security team A technician should never share their login credentials; such requests should be viewed with suspicion and reported to maintain security.
Option A is incorrect because sharing login credentials compromises security protocols.
Option C is incorrect because creating and sharing even temporary passwords can expose the system to unauthorized access.
Option D is incorrect because simply asking for an email does not provide sufficient security verification and may still lead to potential breaches.

NEW QUESTION # 521
......

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New Cisco 100-140 Test Review, Reliable 100-140 Exam Online

Reliable 100-140 Exam Online & Valid Dumps 100-140 Ppt

Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q516-Q521):

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